Key rights under Directive (EU) 2015/2302
• Travellers receive all essential information about the package tour before concluding the package travel contract. • At least one entrepreneur is always liable for the proper provision of all travel services included in the contract. • Travellers will be provided with an emergency telephone number or details of a contact point through which they can get in touch with the tour operator or travel agent. • Travellers may transfer the package to another person within a reasonable period of time and, where appropriate, at additional cost. • The price of the package may only be increased if certain costs (for example fuel prices) increase and if this is expressly provided for in the contract, and in any event no later than 20 days before the start of the package. If the price increase exceeds 8% of the package price, the traveller may withdraw from the contract. If a tour operator reserves the right to increase the price, the traveller has the right to a price reduction if the corresponding costs decrease. • Travellers may withdraw from the contract without paying a cancellation fee and receive a full refund of all payments if any of the essential elements of the package, with the exception of the price, are significantly modified. If the operator responsible for the package cancels the package before the start of the package, travellers are entitled to a refund of costs and, in some circumstances, compensation. • Travellers may withdraw from the contract without paying a cancellation fee if exceptional circumstances arise before the start of the package, for example if there are serious security problems at the destination which are likely to affect the package. • In addition, travellers may withdraw from the contract at any time before the start of the package tour against payment of an appropriate and reasonable cancellation fee. • If, after the start of the package tour, essential components of the package tour cannot be carried out as agreed, the traveller must be offered appropriate alternative arrangements at no extra cost. The traveller can withdraw from the contract without paying a cancellation fee (in the Federal Republic of Germany this right is called "termination") if services are not provided in accordance with the contract and this has a significant impact on the provision of the contractual package tour services and the tour operator fails to remedy the situation. • The traveller is entitled to a price reduction and/or compensation if the travel services are not provided or are not provided properly. • The tour operator will assist the traveller if he or she finds himself or herself in difficulty. • In the event of insolvency of the tour operator or, in some Member States, of the travel agent, payments will be refunded. If the insolvency of the tour operator or, where applicable, of the travel agent occurs after the start of the package and transport is part of the package, the repatriation of the travellers will be ensured. better by MOSEL GmbH has taken out insolvency insurance with R+V Allgemeine Versicherung AG. Travelers can contact R+V Allgemeine Versicherung AG (Raiffeisenplatz 1, 65189 Wiesbaden, Phone: +49 611 533-5859, Email: ruv@ruv.de) if they are denied benefits due to the insolvency of better by MOSEL GmbH. Directive (EU) 2015/2302 as implemented in national law
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