General terms and conditions for gift vouchers offered by "better by MOSEL GmbH"

1 Scope
For all deliveries of "better by MOSEL GmbH" Auf der Wesche 15 - D-54536 Kröv, Fon +49 65 41 - 1 78 86 85, Fax +49 65 41 - 1 78 86 87, E-Mail:

2 Contract partner
The purchase contract ist concluded with "better by MOSEL GmbH" Auf der Wescher 15 - D-54536 Kröv, Fon +49 65 41 - 1 78 86 85, Fax +49 65 41 - 1 78 86 87, E-Mail:

3 Offer and conclusion of contract
3.1 The presentation of the services/products in the online shop is not a legally binding offer, but an invitation to order. Errors excepted.

3.2 By clicking the button "Order with obligation to pay" in the least step of the ordering process, you are placing a binding order for the services/products contained in the shopping cart. The purchase contract is concluded when we accept your order with a confirmation immediately after receiving your order. This order confirmation is displayed on the website and at the same time sent by email.

3.3 The contract is concluded exclusively in German or English.

4 Widerrufsbelehrung
4.1 Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.

To exercise your right of withdrawal, you must inform us ("better by MOSEL GmbH" Auf der Wescher 15 - D-54536 Kröv, Fon +49 65 41 - 1 78 86 85, Fax +49 65 41 - 1 78 86 87, E-Mail: by means of a clear statement (e.g. a letter sent by post, fax or e-mail) about your decision to withdraw from this contract.

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

4.2 Consequences of the withdrawal
If you revoke this contract, we shall immediately have all payments that we have received from you, with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us to be repaid at the latest within fourteen days from the date on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment.

A gift voucher belonging to a canceled order is invalid on the date of the cancellation and will no longer be redeemed by the exhibitor.

Cancellation policy created with the Trusted Shops legal writer in cooperation with Wilde Beuger Solmecke Rechtsanwälte.

5 Prices and shipping costs
The prices stated on the article pages include the statutory value added tax and other price components. The shipping costs listed at the time of the order apply. Gift vouchers do not include VAT, are sent as PDF files by email and are available to the recipient to print out.

6 Voucher conditions and validity
a) The voucher can only be redeemed for the amount paid for the voucher and expressly not after a service that may have been entered manually on the voucher.

b) The voucher will be used despite the payment method "Invoice" made available immediately and can be redeemed upon receipt of full payment.

c) The provider of the voucher only redeems vouchers that have been paid for in full.

d) The voucher is valid for 3 years from the date of issue.

e) A cash payment of the voucher value is generally not possible.

f) The voucher can be redeemed for any service of the voucher provider, subject to availability.

g) The voucher can only be redeemed if it is presented to the provider of the voucher in digital or printed form on the day of redemption.

7 Payment
7.1 Payment is made by transfer to the exhibitor's bank account.

7.2 With the completion of the order process, you will receive an email containing the invoice for your order.

7.3 You are only entitled to offset if your counterclaims have been legally established by a court of law or are undisputed or have been recognized by us in writing.

7.4 You can only exercise a right of retention if the claims result from the same contractual relationship.

8 Privacy
The customer's data is requested, saved and used as customer data exclusively for processing the order. The basis for this are the relevant data protection provisions of the Federal Data Protection Act (BDSG) and the Teleservices Data Protection Act (TDDSG).

9 Dispute Settlement and Consumer Dispute Settlement Act
The European Commission provides a platform for online dispute resolution, which you can find at We are neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.

End of terms and conditions for gift vouchers

Status 12/2023